Peloton offers a range of ways to get help with your account, equipment, or subscription. Whether you own a Peloton Bike, Tread, or just use the Peloton App, you might need support for things like billing issues, delivery delays, technical problems, or general questions.
This guide shows you how to contact Peloton customer service using chat, phone, email, or even social media—step by step.
Start with the Peloton Help Center
Before reaching out to a person, check the Peloton Help Center. It’s a searchable library with answers to common questions about setup, billing, repairs, classes, shipping, and more.
You’ll find clear articles broken into categories like:
- Account & Billing
- Delivery & Assembly
- Equipment Troubleshooting
- Membership & Subscriptions
It’s the fastest way to solve smaller problems yourself without waiting.
Live Chat: Fastest Way to Reach Peloton Support
Peloton’s live chat is usually the quickest way to talk to someone. You can get help with order issues, equipment problems, or membership questions in real time.
Here’s how to use it:
- Go to support.onepeloton.com.
- Click on the chat icon or “Support” in the bottom corner.
- Select your topic and enter your info.
- Wait for a customer support rep to join.
Live agents are available during business hours. If no one is available, a virtual assistant may start the conversation and guide you to common answers or queue you for an agent.
Call Peloton Customer Service by Phone
If you prefer to talk to someone on the phone, you can call Peloton’s customer support line:
Phone number: 1-866-679-9129 (U.S. only)
Support is available during business hours (typically 9 AM – 9 PM ET, Monday to Friday). It’s best to call early in the day to avoid long wait times. Keep your account or order number handy to speed things up.
Phone support is helpful for delivery issues, refund requests, or problems that require a detailed explanation.
Email and Contact Form Support
If your issue isn’t urgent, you can submit a support request using the Peloton contact form on their website. This is best for topics like billing errors, account access, warranty claims, or sending attachments like screenshots or documents.
After you fill out the form, you’ll get an email with a ticket number, and someone from the customer experience team will respond—usually within 24 to 48 hours.
You can also reply to the confirmation email if you need to add more details later.
In-App Support for Mobile Users
If you’re using the Peloton App on iOS or Android, you can access support directly from your phone.
To get help from inside the app:
- Open the app and go to your Profile or Settings
- Tap on Help or Support
- Choose your issue or start a chat session
This is great for quick questions about classes, logins, or device pairing while using the app.
Contact Peloton Through Social Media
Sometimes it’s easier to send a quick message through social media. Peloton responds to customer service questions through its official accounts:
- X(Twitter): @onepeloton – You can send a direct message (DM)
- Facebook: Message the Peloton Official Page
- Instagram: Limited support through comments or DMs
Social media may not be ideal for complex issues, but it’s good for getting noticed or following up on an open support ticket.
What to Do If You Can’t Reach Anyone?
If you’re stuck in a queue or not getting a response, try this:
- Chat early in the morning (lower wait times)
- Use the Help Center while waiting
- Save your chat history or email ticket number
- Be clear and brief when explaining your issue to avoid delays
If all else fails, try a different support method or follow up again the next day.
Final Thoughts
Peloton offers multiple support options, whether you want to chat online, call by phone, or send a message through the app. For quick fixes, the Help Center is often enough. For account, delivery, or product issues, live chat or a call gets results faster.
Need help now? Start with the live chat or visit the Help Center.
If this guide helped, bookmark it or share it with someone else using Peloton. Problems happen—but now you know how to get help fast.
