Waiting for a package can be frustrating, especially when you’re not sure where it is. UPS, or United Parcel Service, makes it easier with several ways to track your shipment. Whether you’re using a tracking number, reference ID, or mobile alerts, this guide explains how to follow your package every step of the way.
Use Your UPS Tracking Number to Check Status
If you’ve ordered something online and the store shipped it using UPS, you probably got a tracking number in your confirmation email. That number is your key.
Go to the UPS Tracking page. Copy and paste your tracking number into the box, then hit “Track.” You’ll see a status like “Label Created,” “In Transit,” or “Out for Delivery”—each one means something different. This system uses barcodes scanned at each stop, from the warehouse to your door.
Some packages may also show a delivery window or even a map view of the delivery truck on the day of arrival.
What UPS Tracking Statuses Mean?
Tracking updates can be confusing. Here’s what some of the main ones mean:
- Label Created: The sender made a shipping label, but UPS hasn’t picked up the package yet.
- In Transit: Your package is moving between UPS locations, usually by truck or plane.
- Out for Delivery: The package is on the local truck and should arrive today.
- Delivered: It’s been dropped off at the destination. Some deliveries include a photo or name confirmation.
- Exception: Something delayed the delivery—could be a wrong address, weather, or a missed scan.
Each of these statuses updates automatically once the package gets scanned at each point.
Track a UPS Package Without a Tracking Number
Lost your tracking number? You can still check on your shipment without it. If the sender provided a reference number, such as an order ID or invoice number, you can use that to track the package on the UPS website.
Another option is to create or log in to your UPS My Choice account. This service shows all packages associated with your name or delivery address, even if you don’t have the tracking number.
You can also contact the shipper or store where you made the purchase. They can usually resend the tracking details or confirm the shipping status for you.
These methods work for both residential and business deliveries.
Manage or Change Your UPS Delivery
UPS gives you control over your delivery—especially if you sign up for UPS My Choice. This free tool lets you:
- Change your delivery address before the package arrives.
- Request to hold the package at a UPS Access Point (like a nearby store).
- Choose a new delivery date that works better.
- Ask UPS to leave the package without a signature or require one for safety.
It’s helpful if you know you won’t be home or want more secure delivery options.
Use the UPS Mobile App or Get Text/Email Alerts
You don’t have to check the website every time. The UPS Mobile App is free and available on both iOS and Android. It lets you scan tracking numbers, get live updates, and manage deliveries on the go.
You can also sign up for SMS or email notifications from the UPS tracking page. These will send you status updates and delivery alerts right to your phone or inbox, so you don’t miss anything.
Why Tracking Might Be Stuck or Not Updating?
Sometimes tracking info doesn’t change for a while. Here are some common reasons:
- The package hasn’t been scanned yet, especially if it’s just been dropped off at the sender’s location.
- It’s between facilities and hasn’t hit a scan point.
- Weather or customs issues can slow things down.
- The tracking number might’ve been typed wrong.
Give it a few hours, or a day, before worrying. Most delays fix themselves.
How to Contact UPS Customer Service
If you’re stuck or need help, visit the UPS Help Center on their website. You’ll find answers to common tracking problems and delivery questions.
You can also speak to someone directly by calling 1-800-PICK-UPS. Have your tracking number ready, along with your name and delivery address. There’s also a chatbot on their site for quick help.
Final Thoughts
Tracking a UPS package is simple once you know where to look. Use the tracking number for real-time updates, or make a free UPS My Choice account to manage everything in one place. Add alerts so you never miss a delivery again.
If you’ve had a tracking issue or figured out a smart delivery trick, leave a comment. Your tip might help someone else. And if this guide helped you, share it with a friend who’s waiting on a package too.
